RETURN POLICY: Items must be returned in the condition that they were received in within 15 days of receipt to receive a replacement or refund.  If the customer plans to return the item regardless of the reason, they must notify the Shoot! Mercantile at 1-800-342-0904 (208-368-9920 outside the US ) or orders@shootmercantile.com within 72 hours, the customer must include a letter with the returned product stating the reason for the return, and the customer must provide assistance with filing a claim if necessary.  Delivery times are approximate; the Shoot! Mercantile is not responsible for delays in shipping.  The Shoot! Mercantile and its Vendors reserve the right to refuse returns on any custom-made item, provided that there wasn't a mistake in fulfilling the order or damage caused in the shipping process.    

If there is a problem with the product or order*:  1. The customer can return the product to the Vendor and they will replace the product and will cover all shipping charges related to the return and the replacement of the product (please send the Shoot! Mercantile receipt of charges for shipping the product back to Vendor for reimbursement).  2. The customer can return the product to the Vendor and will be credited the purchase price plus the original S/H charges, in addition to shipping charges to return the item to the Vendor (please send the Shoot! Mercantile receipt of charges for shipping the product back to Vendor for reimbursement).  
If there is no problem with the product or order*:  1. The customer can return the product to the Vendor, and will be credited the purchase price of the product (no credit of the original S/H charges or the shipping charges to return the product to the Vendor will be given).  2. The customer can return the product to the Vendor and they will replace the product for an item of equal or lesser value.  Customer will pay S/H charges for replaced product (no credit of the original S/H charges or the shipping charges to return the product to the Vendor will be given).